Where is the changing bag offer?
We regret to advise that this promotion ended on the 7th October 2004.
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How can I cancel my Huggies® Club membership?
Whatever the reason you can cancel your membership to Huggies® Club. By cancelling your membership you will no longer receive emails, post from Huggies Club or have access to www.huggiesclub.com. To unsubscribe you will need to quickly provide us with a few of your details so that we can correctly identify you, then an email will be sent to you confirming your removal from Huggies Club. Please allow 10 days from receipt of this email for your removal to be completed. To cancel your membership click here.
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What are the ingredients in Huggies® nappies?
The inside absorbent padding on Huggies® nappies is made of wood cellulose fibre, a fluffy paper-like material, and a super-absorbent material called polyacrylate. Other materials used include polypropylene, polyester, and polyethylene. These are all synthetic materials designed to enhance the fit of the nappy and to help stop leaks. The elastic strands in all Huggies nappies are made of synthetic rubber to provide a snug but gentle fit for baby. In addition, Huggies® nappies feature an all-over breathable outer cover.
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Sometimes when I change my son's nappy, there's some jelly stuff on his bottom. What is it, and is it harmful?
The short answer is 'no'. Nappies are subject to a multitude of safety tests. So there shouldn't be a problem. The core of the nappy is made from paper-like fibres and SAM - 'Superior Absorbent Material', capable of absorbing 20 - 30 times its own weight in wee - and this is sandwiched between the outer layer and the soft layer next to the skin. Because this combination has to be 'open' enough to let wee in, material can occasionally come out when it's put under pressure. In your case, it sounds like it's some SAM-gel that has already absorbed urine - but neither the SAM nor the SAM-gel will cause any harm to your baby.
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I’ve got a faulty nappy/product, where can I send it?
For any comments or queries regarding Huggies® products please feel free to contact our freephone number UK - 0870 4030 201 or Eire - 1800 626008 , alternatively write to - Kimberly-Clark Ltd, Consumer Services, FREEPOST SEA 7126, West Malling, Kent, ME19 4BR or email us directly at consumeruk@kcc.com. If you have experienced problems with one of our products please retain samples and packaging.
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How can I update my details?
If you want to change any of your registration details on the Huggies® Club site, i.e. your address or your name, please go to the 'Edit my profile' link at the top of the page and change them at your leisure.
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Why do some of your pages load incorrectly?
Much like a baby, the Web is changing quickly. Browsers that were new only a few years ago now can't support many basic functions. Unfortunately, our site doesn't work for every browser on every computer. Currently, we are making every effort to support Netscape and Internet Explorer versions 3.0 and higher. If you have an earlier browser, most of the site should work, but there may be some formatting errors.
For newer versions of your browser, please visit the appropriate page, where you should be able to update it online.
Occasionally, some pages being 'cached' within your browser's history can cause this.
To empty your browser cache (PC):
On Microsoft Internet Explorer, go to 'Tools', then 'Internet Options'. Click 'Delete Files' under 'Temporary Internet Files' and click 'OK'.
On Netscape Navigator, go to 'Edit', then 'Preferences'. Under 'Advanced' in the left hand column, click 'Cache' and then click 'Clear Disk Cache' and 'Clear Memory Cache'.
On Opera, go to 'File', then 'Preferences', then 'History and Cache' in the left hand column. Next to 'Disk Cache', click 'Empty Now'.
To empty your browser cache (Mac):
On Microsoft Internet Explorer, go to 'Edit', then 'Preferences'. Under 'Web Browser' in the left hand column, click 'Advanced'. Under 'Cache' on the right hand side, click 'Empty Now'. Click OK.
On Netscape Navigator, go to 'Edit', then 'Preferences'. Under 'Advanced' in the left hand column, click 'Cache' and then click 'Clear Disk Cache Now'.
On Opera, go to 'File', then 'Preferences', then 'History and Cache' in the left hand column. Next to 'Disk Cache', click 'Empty Now'.
Then try refreshing your page.
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What is the expiry date on the Huggies® packs? Will nappies be ok?
Huggies® products are sold in many countries across Europe. In some countries local regulations mean that we are obliged to put an expiry date on our packs. The date used is 2 years after the manufacture of the product.
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